FAQS
We offer $300 worth of damage protection, which only applies to items being transported and those that are listed through the booking process. Our damage protection policy does not cover floors, ceilings or walls.
More than 24 hours - no cancellation fee Less than 24 hours - 25% cancellation fee No show or last minute cancellation - 50% cancellation fee (if the movers have already arrived at your location)
We do have a 1 hour minimum with 15 minute intervals.
For some places that are outside of our service area, we do have a travel fee. The same applies if our next available movers are at a considerable distance from your location.
Your booking time starts when your movers have arrived and started the job.
Our service is limited to a 100 miles moving distance (travel fees apply). We do not offer cross-country moving service.
You don't necessarily have to be present at the first or second location. You can leave instructions in your booking request, explaining how to pick up the items at the first location. Though we would recommend that someone be present at the second location. For delivery service from a retail store, you can also send the receipt as an image in your booking request.
We provide pads, blankets and shrink wraps to protect your furniture and belongings, but we do not provide boxes or mattress covers. Small items must be packed and boxed to be transported by our movers.
Yes, our movers are equipped with the right toolkits and the experience to help you disassemble and reassemble your furniture.
Yes, our movers can also help you assemble, disconnect and reassemble your exercise equipment or appliances. Please be aware that electrical damage on those items is not covered by our insurance.
We specialize in moving and delivering furniture items. We have a 1 hour minimum only. Fast and secure service, from point A to point B. We also offer same day moving service. We are known for our affordable rates less than the standard moving companies. In business since 2020. We are highly rated on Google and are trusted by thousands of customers.
We serve the Austin area and its surroundings like Buda, Kyle, Lakeway, Manor, Pflugerville, Round Rock, Cedar Park. We'll be in more cities soon.
Yes, our movers greatly appreciate tips for a job well done. You can tip the movers by cash or in the final invoice. 100% of the tips go directly to the movers.
Our movers are equipped with furniture moving equipment such as furniture dollies, moving straps, shrink wrap, pads, blankets, ratchet straps and basic toolkits for light breakdown and reassembly.
Depending on availability and size of the move, the movers will be driving a pickup truck, cargo van or box truck. We will let you know the right vehicle for you before the moving day.
At this time, we only offer studio and 1-2 bedroom apartment moving service, we specialize in moving and delivering furniture items.
Yes, you can reschedule, change or cancel your booking by phone, email or through our website. Please note our cancellation policy for booking cancellations with less than 24 hours notice.
Generally, we move almost anything that is capable of being reasonably moved by two strong people and a truck. We do not move items heavier than 300 pounds or items that require special equipment like: - Pianos and organs - Gun safes - Large safes - Jukeboxes - Pool tables - Trampolines - Aquariums - Anything that needs to be hoisted over a balcony
We will send you a payment link to your phone number when the job has been completed that you can click to pay and tip thru Credit or Debit Card, Apple Pay or Google Pay. We do not accept cash at the moment.