FAQS

FAQS

Are the items protected against damage during the move?

We offer $300 worth of damage protection, which only applies to items being transported and those that are listed through the booking process. Our damage protection policy does not cover floors, ceilings or walls.

What is your cancellation policy?

More than 24 hours - no cancellation fee Less than 24 hours - 25% cancellation fee No show or last minute cancellation - 50% cancellation fee (if the movers have already arrived at your location)

Do you have minimum time for the moving service?

We do have a 1 hour minimum with 15 minute intervals.

Do you charge a travel fee?

For some places that are outside of our service area, we do have a travel fee. The same applies if our next available movers are at a considerable distance from your location.

When does the booking time start?

Your booking time starts when your movers have arrived and started the job.

Do you offer long distance moving service?

Our service is limited to a 100 miles moving distance (travel fees apply). We do not offer cross-country moving service.

Should I be present with the movers at the first location?

You don't necessarily have to be present at the first or second location. You can leave instructions in your booking request, explaining how to pick up the items at the first location. Though we would recommend that someone be present at the second location. For delivery service from a retail store, you can also send the receipt as an image in your booking request.

Will the movers help me pack my belongings?

We provide pads, blankets and shrink wraps to protect your furniture and belongings, but we do not provide boxes or mattress covers. Small items must be packed and boxed to be transported by our movers.

Will the movers be able to breakdown my furniture?

Yes, our movers are equipped with the right toolkits and the experience to help you disassemble and reassemble your furniture.

Will the movers be able to disconnect and install my exercise equipment or appliances?

Yes, our movers can also help you assemble, disconnect and reassemble your exercise equipment or appliances. Please be aware that electrical damage on those items is not covered by our insurance.

What makes Rapimove different from other moving companies?

We specialize in moving and delivering furniture items. We have a 1 hour minimum only. Fast and secure service, from point A to point B. We also offer same day moving service. We are known for our affordable rates less than the standard moving companies. In business since 2020. We are highly rated on Google and are trusted by thousands of customers.

Where is Rapimove available?

We serve the Austin area and its surroundings like Buda, Kyle, Lakeway, Manor, Pflugerville, Round Rock, Cedar Park. We'll be in more cities soon.

Can I tip the movers after the job?

Yes, our movers greatly appreciate tips for a job well done. You can tip the movers by cash or in the final invoice. 100% of the tips go directly to the movers.

What kind of equipment do the movers have?

Our movers are equipped with furniture moving equipment such as furniture dollies, moving straps, shrink wrap, pads, blankets, ratchet straps and basic toolkits for light breakdown and reassembly.

What type of vehicle will the movers be driving?

Depending on availability and size of the move, the movers will be driving a pickup truck, cargo van or box truck. We will let you know the right vehicle for you before the moving day.

Do you offer full-house moves?

At this time, we only offer studio and 1-2 bedroom apartment moving service, we specialize in moving and delivering furniture items.

Can I reschedule, change or cancel my booking?

Yes, you can reschedule, change or cancel your booking by phone, email or through our website. Please note our cancellation policy for booking cancellations with less than 24 hours notice.

Are there any items you don't move?

Generally, we move almost anything that is capable of being reasonably moved by two strong people and a truck. We do not move items heavier than 300 pounds or items that require special equipment like: - Pianos and organs - Gun safes - Large safes - Jukeboxes - Pool tables - Trampolines - Aquariums - Anything that needs to be hoisted over a balcony

How can I pay for the moving service and do you accept cash?

We will send you a payment link to your phone number when the job has been completed that you can click to pay and tip thru Credit or Debit Card, Apple Pay or Google Pay. We do not accept cash at the moment.