Last Revised: June 30, 2022

These Terms of Service ("Terms") apply to your access and use of the mobile application (the "App"), website ("Site") and other online products and services (collectively, the "Rapimove Platform") of Rapimove.

Accepting these Terms
BY ACCESSING OR USING THE RAPIMOVE WEBSITE, YOU AGREE TO BE BOUND BY ALL OF THE TERMS BELOW. Please read all of the terms before you use the Rapimove Platform. If a term does not make sense to you, please let us know. If you don't agree to all of the terms below, you may not use the Rapimove Platform.

Modifications
We reserve the right to change these Terms from time to time. For example, we may need to change these Terms if we come out with a new feature. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we will provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to review these Terms periodically to stay informed about our practices.

Whenever we make changes to these Terms, they are effective when the revised Terms are posted unless we notify you otherwise. If you continue to use the Rapimove Platform after the revised Terms have been posted, then you will be deemed to have accepted the changes to these Terms.

Creating Accounts
When you create an account you must maintain the security of your password and accept all risk that someone may access your account without your permission. If you discover or suspect any Rapimove Platform security breaches, please let us know as soon as possible. You represent and warrant to us that all information that you provide in connection with your account is accurate, truthful, current and complete. Rapimove reserves the right to deny any account at our discretion.

Payment for Services
You must provide credit card information to submit a Request. You are responsible for paying the applicable Services Fee for any completed Services. Once you submit a Request, we will place a temporary hold on the credit card account you provided in an amount equal to 100% of the applicable Services Fee. Once you and the Movers have verified that the Services are completed, you will have the option of paying an additional gratuity (a "Tip") to the Movers, and your credit card account will be charged for the sum of the Services Fee, any Tip, and the fees for any additional services you may request.

You agree to make all payments to the Movers through the Rapimove Platform and will not pay any Mover in cash or means other than directly through the Rapimove Platform.

Canceling a Request
If you cancel any Request: (a) before your request has been accepted, or (b) after it has been accepted but more than 24 hours before the Services are to be performed, you will not be charged, and the hold will be lifted on your credit card. If you cancel any Request less than 24 hours before the Services are to be performed, your credit card account will be charged 25% of the applicable Services Fee.

In the instance where the Movers attempts to fulfill the Request but cannot do so for reasons out of the Mover's or Rapimove's control, your credit card will be charged 50% of the applicable Services Fee.

Right to Use the Rapimove Platform
On the condition that you fully comply with these Terms, Rapimove grants you a limited, nonexclusive, non-transferable and revocable license to access and use the Rapimove Platform for your own personal, non-commercial use. However, the App may only be used on mobile devices that you own or control. The terms of this license will also govern any upgrades provided by Rapimove that replace and/or supplement the original App, unless the upgrade is accompanied by a separate license, in which case the terms of that license will govern.

Except as expressly authorized by these Terms, you may not (a) modify, disclose, alter, translate or create derivative works of the Rapimove Platform, (b) license, sublicense, resell, distribute, lease, rent, lend, transfer, assign or otherwise dispose of the Rapimove Platform, (c) disassemble, decompile or reverse engineer any of the software components of the Rapimove Platform, (d) copy, frame or mirror any part of the Rapimove Platform, (e) interfere with or disrupt the integrity or performance of the Rapimove Platform, or (f) attempt to gain unauthorized access to the Rapimove Platform or its related systems or networks.

Prohibited Use of the Rapimove Platform
You may not post or otherwise make available on or through the Rapimove Platform any of the following:

• Private information of any other persons (including names, email addresses, phone numbers, Social Security numbers and financial information);
• Content that is libelous, defamatory, abusive, offensive or hateful;
• Content that is obscene, pornographic, indecent or sexually explicit, depicts graphic, excessive or gratuitous violence;
• Content that is illegal, harmful or offensive or that would encourage, solicit, foster, glorify or provide instructions for any criminal or civil offense;
• Content that may infringe, misappropriate or violate any intellectual property rights, rights of privacy, rights of publicity or any other rights of others;
• Viruses, corrupted data or other harmful, disruptive or destructive files or code;
• Content that, in Rapimove's judgment, is objectionable, may restrict or inhibit another from enjoying the Rapimove Platform or may expose Rapimove or users of the Rapimove Platform to harm or liability of any type; and/or
• Content that you are contractually or legally required to keep confidential.

Also, you may not do any of the following in connection with the Rapimove Platform or other users:

• Use the Rapimove Platform in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying the Rapimove Platform or that could damage, disable, overburden or impair the functioning of the Rapimove Platform;
• Collect any personal information about other users;
• Intimidate, threaten, stalk, bully or otherwise harass other users;
• Post spam or commercial messages through the Rapimove Platform;
• Create an account or submit a Request if you are not over 13 years of age;
• Use the Rapimove Platform for any illegal or unauthorized purpose or to engage in, encourage or promote any activity that is unlawful or that violates these Terms; or
• Circumvent or attempt to circumvent any filtering, security measures, rate limits or other features designed to protect the Rapimove Platform, its users, or third parties.

Your use of the Rapimove Platform is at your own risk. Rapimove is not responsible or liable for the conduct of, or your interactions with, any other users (whether online or offline) or for any related damage or harm. As a provider of interactive services, Rapimove is not liable for the content of any Requests. Although we have no obligation to screen, edit or monitor Requests, we reserve the right, and have the discretion, to screen, edit or remove any Requests at any time, for any reason and without notice.

Reporting and Removal
Rapimove users may report content to Rapimove that they think violates these Terms, and Rapimove may remove such content, suspend or terminate the account of the user who posted or otherwise made available such content and/or take additional action to enforce these Terms against such user.

Also, in accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, Rapimove has adopted a policy of terminating, in appropriate circumstances and at Rapimove's sole discretion, subscribers or account holders who are deemed to be repeat infringers. Rapimove may also at its sole discretion limit access to the Rapimove Platform or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

Rapimove's Rights
As between you and Rapimove, all information, materials and content of the Rapimove Platform, including text, graphics, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces, source and object code, format, queries, algorithms and other content is owned by Rapimove or is used with permission. When you create, share, link to, or otherwise make available any Requests, you grant us a nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such Requests throughout the world in any manner or media, on or off the Rapimove Platform. Rapimove reserves all rights not expressly set forth in these Terms. You hereby irrevocably waive in favor of Rapimove any and all moral rights that you may possess in or to any Requests.

Feedback
Any suggestions, comments or other feedback you give us about the Rapimove Platform (the "Feedback") will constitute our confidential information. We are free to use, disclose, reproduce, license, distribute and exploit this Feedback as we see fit, without compensation to you or any obligation or restriction because of any intellectual property rights or otherwise.

By accepting these Terms or using the App you affirmatively consent to Rapimove's collection, use, disclosure and storage of your location information. You may revoke your consent with respect to Rapimove's collection, use, disclosure and storage of your location information at any time by deleting the App from your mobile device, or by changing the privacy settings on your mobile device. Please know that if you revoke your consent by doing one of the foregoing or you delete or deactivate your account, we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period.

If you consent to our collection of location information and you do not subsequently stop the collection of this location information, Rapimove will continue to collect this location information. If you consent to our collection of location information, subsequently stop the collection of this location information and later consent to the collection of this location information, Rapimove will resume the collection of location information.

Rapimove takes reasonable measures to protect your location information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Disclaimers
EXCEPT AS REQUIRED OTHERWISE OF RAPIMOVE BY APPLICABLE LAW, THE RAPIMOVE PLATFORM AND ANY OTHER SERVICE AND CONTENT INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICE (INCLUDING REQUESTS) ARE PROVIDED TO YOU ON AN "AS IS," "AS AVAILABLE" BASIS WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM AND EXCLUDE ANY AND ALL OTHER WARRANTIES, CONDITIONS, AND REPRESENTATIONS (EXPRESS OR IMPLIED, ORAL OR WRITTEN), AND ALL OTHER TERMS WHICH MAY BE IMPLIED INTO THESE TERMS BY LAW, WITH RESPECT TO THE RAPIMOVE PLATFORM AND CONTENT INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE RAPIMOVE PLATFORM (INCLUDING REQUESTS) AND THE SERVICES PERFORMED BY MOVERS.

Limitation of Liability
TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL RAPIMOVE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INCIDENTAL, SPECIAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHATSOEVER INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROPERTY, PHYSICAL LOSSES, DEATH OR ANY OTHER DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO THESE TERMS, THE RAPIMOVE PLATFORM (INCLUDING THE APP AND ANY REQUEST OR BID), SERVICES PERFORMED BY MOVERS, AND/OR THIRD-PARTY SERVICES OR MATERIALS, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY) AND EVEN IF RAPIMOVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU.

FOR ANY LOSS OR DAMAGE THAT IS NOT EXCLUDED UNDER THESE TERMS, THE TOTAL LIABILITY OF RAPIMOVE AND ITS DIRECTOR, EMPLOYEES, AGENTS, AFFILIATES AND INVESTORS WILL NOT EXCEED THE FEE TO DOWNLOAD THE APP (IF ANY) AS OPPOSED TO ANY OTHER FEES/COSTS INCLUDING, BUT NOT LIMITED TO, ANY FEES ASSOCIATED WITH YOUR DEVICE.

Indemnification
You will defend us from and against any actual or threatened suits, actions, proceedings (at law or in equity), and claims, and indemnify us for any and all damages, payments, deficiencies, fines, judgments, settlements, liabilities, losses, costs, and expenses (including reasonable attorneys' fees, costs, penalties, interest, and disbursements) arising from or related to any of your conduct with respect to the Rapimove Platform or your violation (or alleged violation) of these Terms or the rights of any third party by you or any person using your Rapimove account.

Third Party Software
The software you download consists of a package of components, including certain third party software provided under separate third party license terms. Your use of this third party software in conjunction with the App in a manner consistent with the terms of these Terms is permitted, however, you may have broader rights under the applicable third-party license terms, and nothing in these Terms is intended to impose further restrictions on your use of this third-party software.

Changes to the Rapimove Platform
Rapimove reserves the right in our discretion to review, improve, change or discontinue, temporarily or permanently, the Rapimove Platform and/or any features, information, materials or content on the Rapimove Platform with or without providing notice to you. Rapimove will not be liable to you or any third party for any changes or discontinuance of the Rapimove Platform or any part of the Rapimove Platform.

Consent to Electronic Communications
By using the Rapimove Platform, you agree that we may communicate with you electronically regarding your use of the Rapimove Platform and that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including that the communications be in writing.

Suspension and Termination
Rapimove may suspend or terminate your rights to access or use the Rapimove Platform (including the App) for any reason or for no reason at all and with or without notice at Rapimove's discretion. Suspension or termination may include restricting access to and use of the App. All of the terms of these Terms (excluding the license grant) will survive any termination or suspension.

Governing Law; Arbitration
PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY BECAUSE THEY REQUIRE YOU TO ARBITRATE DISPUTES WITH RAPIMOVE AND LIMIT THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM RAPIMOVE.

These Terms shall be governed by and construed in accordance with the laws of the State of Texas and the United States of America, without resort to any conflict of law provisions.

In the event of any controversy or claim arising out of or relating in any way to these Terms or the Rapimove Platform, you and Rapimove agree to consult and negotiate with each other and, recognizing your mutual interests, try to reach a solution satisfactory to both parties. If we do not reach settlement within a period of 60 days, then either of us may, by notice to the other demand mediation under the mediation rules of the American Arbitration Association in Austin, Texas. We both give up our right to litigate our disputes and may not proceed to arbitration without first trying mediation, but you and Rapimove are NOT required to arbitrate any dispute in which either party seeks equitable and other relief from the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets or patents. Whether the dispute is heard in arbitration or in court, you and Rapimove will not commence against the other a class action, class arbitration or other representative action or proceeding.

If settlement is not reached within 60 days after service of a written demand for mediation, any unresolved controversy or claim will be resolved by arbitration in accordance with the rules of the American Arbitration Association before a single arbitrator in Austin, Texas. The language of all proceedings and filings will be English. The arbitrator will render a written opinion including findings of fact and law and the award and/or determination of the arbitrator will be binding on the parties, and their respective administrators and assigns, and will not be subject to appeal. Judgment may be entered upon the award of the arbitrator in any court of competent jurisdiction. The expenses of the arbitration will be shared equally by the parties unless the arbitration determines that the expenses will be otherwise assessed and the prevailing party may be awarded its attorneys' fees and expenses by the arbitrator. It is the intent of the parties that, barring extraordinary circumstances, arbitration proceedings will be concluded within 90 days from the date the arbitrator is appointed. The arbitrator may extend this time limit only if failure to do so would unduly prejudice the rights of the parties. Failure to adhere to this time limit will not constitute a basis for challenging the award. Consistent with the expedited nature of arbitration, pre-hearing information exchange will be limited to the reasonable production of relevant, non-privileged documents, carried out expeditiously.

For any disputes that are not handled by arbitration, you agree that any action at law or in equity arising out of or relating to these Terms shall be filed only in the state and federal courts located in Austin, Texas and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of these Terms or the use of the Rapimove Platform.

General
Enforcement of these Terms is solely at Rapimove's discretion. Failure to enforce any part of these Terms in some instances does not constitute a waiver of our right to enforce the same or other part of these Terms in other instances. If any provision of these Terms is or becomes unlawful, void or otherwise unenforceable (including the warranty disclaimers and liability limitations above), then that provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remaining provisions of these Terms will continue in full force and effect. The section headings of these Terms are for reference purposes only and will not affect the meaning or interpretation of these Terms.

These Terms (and the other policies and terms referred to above) make up the entire agreement between you and us regarding the Rapimove Platform and the Services, and they supersede any prior agreements that may have been made.

Damage Protection
Please note that Damage Protection only applies to the goods being transported. It does not protect damage to the environment surrounding the job requested (e.g. floors, walls, ceiling, etc.).